Shipping policy

Last updated: July 17, 2026

Where We Ship

US Model Shop currently ships only to eligible addresses within the 48 contiguous United States that are accepted during checkout.

We do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

We may decline or cancel orders addressed to freight-forwarding, package-reshipping, export-forwarding, or similar services when we reasonably believe the order is intended to circumvent our shipping restrictions or presents an elevated fraud or delivery risk.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays generally begin processing on the next business day.

Processing time is separate from carrier transit time.

An order may require additional processing time because of:

• Payment or address verification
• Suspected fraud or unauthorized payment use
• Unusually large order quantities
• Inventory discrepancies
• Severe weather, emergencies, or service interruptions
• Other circumstances requiring customer confirmation

If additional information is needed, we may contact you using the email address or telephone number provided with the order.

If we cannot ship within the stated processing period, we will provide any notice, cancellation option, or refund required by applicable law.

Shipping Rates

Available shipping methods and rates are calculated for the order and displayed during checkout before payment is submitted.

Shipping rates may depend on the destination, package size, package weight, order value, selected service, and carrier availability.

Original shipping charges are not refundable for change-of-mind returns after an order has shipped. Refunds involving damaged, incorrect, incomplete, lost, or unshipped orders are handled according to our Return & Refund Policy and applicable law.

Estimated Delivery Times

Once shipped, most orders are expected to arrive within approximately 5–10 business days.

Delivery estimates are not guarantees. Actual transit time may vary because of:

• Customer location
• Carrier volume
• Weather
• Holidays
• Transportation interruptions
• Rural or remote delivery conditions
• Incorrect or incomplete address information
• Other events outside our reasonable control

The delivery estimate does not include the 1–3-business-day order-processing period.

Order Tracking

When your order ships, you will receive a shipping-confirmation email containing available tracking information.

Please allow up to 24 hours after receiving the shipping notification for the carrier’s tracking system to update.

Tracking information is provided by the carrier. Occasional scanning delays or missing intermediate scans do not necessarily mean that the package has stopped moving.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review the following before submitting your order:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City, state, and ZIP code
• Email address
• Telephone number, when requested

We will make a reasonable effort to correct an address before shipment, but changes are not guaranteed after an order has been submitted. Once a package has entered the carrier’s network, we may be unable to redirect or modify the delivery address.

US Model Shop is not responsible for delivery problems resulting from incorrect or incomplete information supplied by the customer.

Order Changes and Cancellations

We will attempt to accommodate the request when the order has not yet been packed or transferred to the carrier. We cannot guarantee that an order can be changed or canceled after it has been submitted.

An order cannot normally be canceled after it has shipped. After shipment, any eligible return will be handled under our Return & Refund Policy.

High-Value and Verification-Sensitive Orders

We may require additional identity, payment, or address verification before shipping an order.

We may also require a delivery signature or select a more secure shipping method for certain orders, including high-value orders or orders presenting an elevated fraud, theft, or delivery risk.

A request for verification does not mean that fraud has occurred. It is a precaution intended to protect the customer, the payment-account holder, and US Model Shop.

Signature-Required Deliveries

When a signature is required, someone must be available to accept the package according to the carrier’s requirements.

The customer is responsible for monitoring tracking information and arranging redelivery or carrier pickup after an unsuccessful delivery attempt.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it:

• Allow one full carrier business day, because a delivery scan may occasionally appear before the package is physically available
• Check all entrances, porches, garages, mailrooms, parcel lockers, and other protected delivery locations
• Ask household members, neighbors, building staff, or property-management personnel whether they accepted the package
• Review any delivery photograph or location information provided by the carrier
• Contact the carrier using the tracking number

If the package still cannot be located, contact us promptly, preferably within 5 calendar days of the delivery scan.

Please include:

• Your order number
• Confirmation of the shipping address
• The result of your search for the package
• Any information received from the carrier
• Any available security-camera or delivery-location information

We will review the claim using available carrier tracking, delivery photographs, geographic scan information, package weight, shipment documentation, and customer-provided information.

A carrier delivery scan will be considered as part of the review but will not automatically prevent us from investigating a legitimate claim.

Depending on the circumstances and order value, we may request additional documentation, such as a signed non-receipt statement, carrier case number, or police report.

Lost or Delayed in Transit

A package is not necessarily lost merely because tracking has not updated for several days.

If tracking shows no meaningful movement beyond the expected delivery period, contact us so that we can review the shipment and, when appropriate, open an inquiry or claim with the carrier.

Please do not independently submit a carrier claim requesting reimbursement without first contacting us, because US Model Shop may be the party required to submit the claim as the shipper.

If our review and the available shipment information support that a package was lost before delivery, we will provide an appropriate resolution. Depending on product availability and the circumstances, this may include replacement or refund.

Damaged in Transit

Inspect the item and packaging promptly after delivery.

If an order arrives damaged, contact us through our Contact page within 5 calendar days and follow the documentation requirements in our Return & Refund Policy.

Please retain:

• The collectible model
• The manufacturer’s packaging
• The shipping carton
• The shipping label
• All internal packing materials

Do not discard, repair, alter, disassemble, or return the product before receiving instructions from us.

Damage limited to the outer shipping carton does not necessarily mean the product is damaged when the model and manufacturer’s packaging remain intact.

Incorrect or Incomplete Orders

If you receive an incorrect item or believe part of your order is missing, contact us through our Contact page within 5 calendar days of delivery.

Please provide your order number and clear photographs of:

• The item received
• The manufacturer’s packaging
• The product label or item number
• The shipping carton and shipping label
• The complete contents of the shipment

Keep all items and packaging until we complete our review.

Refused, Unclaimed, and Undeliverable Packages

Packages may be returned to us when they are:

• Refused by the recipient
• Not collected after carrier delivery attempts
• Addressed incorrectly or incompletely
• Undeliverable because of carrier or address restrictions
• Returned after expiration of a carrier hold period

When a package is returned for a reason not caused by US Model Shop, we will contact the customer after receiving and inspecting it.

The customer may choose, when available, to:

• Pay the cost of reshipping the order to a valid address; or
• Receive a refund of the eligible merchandise amount, less the original outbound shipping cost and any carrier return fees

Any refund deduction will reflect actual costs and will be applied only to the extent permitted by applicable law.

If the return resulted from an error by US Model Shop, we will correct the issue without charging the customer additional shipping.

Forwarded Mail and Customer-Requested Redirects

We cannot guarantee delivery after a customer, carrier, postal service, building manager, freight forwarder, or other third party redirects or forwards a package away from the shipping address entered during checkout.

Additional transit, loss, damage, delay, customs handling, or delivery problems occurring after delivery to a freight forwarder, reshipper, mail-forwarding service, or customer-designated intermediary may fall outside our ability to investigate or insure.

Separate Shipments

We may occasionally ship items from the same order in separate packages.

When this occurs, you may receive more than one tracking number. You will not be charged additional shipping merely because we choose to divide an order into multiple shipments.

Carrier and Service Selection

The shipping method displayed during checkout may identify a service level rather than guarantee a particular carrier.

We may select or substitute a comparable carrier service when reasonably necessary because of destination restrictions, package requirements, carrier availability, weather, security, or operational considerations.